Blog: Dont dismiss messaging platforms

Top 3 Digital Claims Handling Trends Insurance Technology

See how some of our customers are using AI-assisted conversational messaging to deliver exceptional experiencesacross channels every day, with Liberty Connect. We see digital transformation as the key to providing a great banking customer experience. Chatbots are able to deflect a huge percentage of inbound calls and webchats from ever reaching the Contact Centre Agent by automating simple, repetitive queries.

But leaders of insurtech companies, many of which use AI to transform claims, underwriting, distribution, fraud detection and more, are optimistic about the doors that ChatGPT could open. A highly intelligent AI language processing tool, ChatGPT sparked feverish debate about its implications for the digital world, even as it gained popularity in various industries such as healthcare and education. Whatever your feelings are about generative artificial intelligence (AI), ChatGPT believes it can positively impact the insurance industry. This shows there is currently a large opportunity for those in the insurance industry to fill this skills gap and demonstrate exceptional empathy towards customers.

Chatbot Use Cases By Industry

We cover some of these in today’s issue, such as chatbots and assessing claims. But generative AI isn’t just about extracting information or creating human-like responses to clients’ questions. As with any emerging technology, it is challenging to make sense of the Chatbot market for insurance. The lack of consensus on the definition of “a bot” makes it difficult to compare solutions. The results provide an outline of the market and serve as a starting point to understand opportunities for insurers with this technology.

Virtual assistants mean you can answer or triage customer enquiries round the clock without having to schedule human agents. Imagine the cost savings if you could reduce a significant proportion of the inbound calls or enquiries to your Contact Centre. As well as improving customer satisfaction, organisations implementing AI chatbots are seeing payback periods within months by successfully enabling customers to self-serve for simple queries.

Retail insurance products

With a truly engaging platform and content when and where the customer wants it…..….You start to build, engage and convert that into revenue and simply a more efficient customer experience and service to your audience. You can also connect all relevant components of an integrated e-commerce solution to a chatbot. For example for product search, recommendations, offers, and promotions. This way, you establish a chatbot whose knowledge goes far beyond answering FAQs.

If that’s what you foresee for the future of your business and want to explore digital transformation, you’ll need the right software by your side — like iovox Insights. Iovox Insights is a robust conversational Artificial Intelligence solution that can be instrumental to the insurance industry. Here are various use cases in which conversational AI can improve https://www.metadialog.com/ the insurance sector. Using technology that enables you to build a workflow, you can automatically complete next actions like collecting missing information or upload documents to backend systems, as well as communicating to the policyholder at every step of the way. Insuretechs tend to be able to pivot quickly according to changes in the environment.

Choosing a Chatbot

Utilising Open API’s we enable the chatbot to integrate with all relevant business applications such as your ERP, CRM and Contact Centre systems, as well as sector specific applications. Customers can converse with life-like digital humans or with animated avatars that increase customer engagement and offer more personalised experiences via a browser on a mobile, tablet or PC. In the summer of 2017, If switched to a cloud contact center in the Nordics with the help of Puzzel. It became Europe’s largest cloud-based contact center with a total of 3,400 customer service employees and the state-of-the-art contact center became the hub of the insurance company’s services.

• “For example, the lives of people writing marketing content will get easier at one level, but we’ll need [less of these employees].
• Given these considerations, it is paramount for businesses to devise a robust strategy for integrating chatbots into their services.
• People are rapidly adopting ChatGPT power

  to leverage their regular work.

• Yet just 25% of our survey respondents said they were happy with the current levels of empathy / emotional intelligence demonstrated during a business purchasing transaction.

Although their usage is increasing, chatbots are restricted by their present technological limitations. They lack the emotion and empathy that a human touch can insurance chatbot use cases bring to interactions. Given these considerations, it is paramount for businesses to devise a robust strategy for integrating chatbots into their services.